{"id":10,"date":"2025-10-20T23:24:34","date_gmt":"2025-10-20T23:24:34","guid":{"rendered":"https:\/\/pirulitos.pt\/?page_id=10"},"modified":"2025-10-21T11:02:30","modified_gmt":"2025-10-21T11:02:30","slug":"trocas-devolucoes","status":"publish","type":"page","link":"https:\/\/pirulitos.pt\/es\/trocas-devolucoes\/","title":{"rendered":"Pol\u00edtica de cambios y devoluciones"},"content":{"rendered":"<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-f26474e46c3c1cab596fcbb007a0d0bc wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><strong>1. Derecho de libre resoluci\u00f3n<\/strong><br>El cliente puede devolver los art\u00edculos en el plazo de <strong>14 d\u00edas<\/strong> tras la recepci\u00f3n de la orden, de conformidad con el Decreto-ley n.\u00ba 24\/2014.<\/p>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-55e760c6b67b2e3ed3597e2e6e8af445 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>2. Condiciones de devoluci\u00f3n<\/strong><br>Los productos devueltos deben cumplir las siguientes condiciones:<\/p>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--20)\" class=\"wp-block-list has-ast-global-color-0-color has-text-color has-link-color wp-elements-49227cddd08e6d37955da00c6e3c0abd\">\n<li>En <strong>nuevo, sin signos de uso o lavado<\/strong>;<\/li>\n\n\n\n<li>Visite <strong>etiquetas originales<\/strong> y <strong>envasado<\/strong> intacto;<\/li>\n\n\n\n<li>Ir acompa\u00f1ado de <strong>prueba de compra<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-7afe41d1f9bf7baa34b44080d2366ba5 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\">La <strong>Pirulitos Baby Shop<\/strong> se reserva el derecho de no aceptar devoluciones que no cumplan estas condiciones.<\/p>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-571a4918dec5ef657e07e3b62e8fd5fb wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>3. Art\u00edculos no aptos para devoluci\u00f3n<\/strong><br>Por razones de higiene y seguridad, <strong>no aceptamos devoluciones<\/strong> de:<\/p>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--20)\" class=\"wp-block-list has-ast-global-color-0-color has-text-color has-link-color wp-elements-891b6b2599df7d4a08ebd5467c844263\">\n<li>Pa\u00f1ales reutilizables;<\/li>\n\n\n\n<li>Doudous y peluches;<\/li>\n\n\n\n<li>Accesorios \u00edntimos o en contacto directo con la piel (por ejemplo, chupetes, mordedores, etc.);<\/li>\n\n\n\n<li>Art\u00edculos personalizados.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-aa384e6c39d0256aed209fdc89bf9924 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><strong>4. Gastos de env\u00edo para devoluciones y cambios<\/strong><\/p>\n\n\n\n<ul style=\"margin-right:var(--wp--preset--spacing--20);margin-left:var(--wp--preset--spacing--20)\" class=\"wp-block-list has-ast-global-color-0-color has-text-color has-link-color wp-elements-4f5e8bfce440e365011587468ad08232\">\n<li>O <strong>gastos de devoluci\u00f3n<\/strong> correr\u00e1 a cargo del cliente, a menos que el error sea responsabilidad del <strong>Pirulitos Baby Shop<\/strong> (por ejemplo, art\u00edculo incorrecto, defectuoso o da\u00f1ado).<\/li>\n\n\n\n<li>En caso de intercambio, el <strong>el cliente paga los gastos de devoluci\u00f3n<\/strong> del nuevo art\u00edculo.<\/li>\n\n\n\n<li>Las devoluciones deben enviarse a <strong>correo certificado<\/strong>, para garantizar la trazabilidad y evitar p\u00e9rdidas.<\/li>\n\n\n\n<li>No nos hacemos responsables de las devoluciones no registradas o perdidas durante el transporte.<\/li>\n\n\n\n<li>Si somos responsables del error, asumimos lo siguiente <strong>todos los gastos de transporte<\/strong> y se lo sustituiremos o le reembolsaremos \u00edntegramente.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-751d2ee22476f36ebfcf854848349e55 wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\"><strong>5. 5. Proceso de devoluci\u00f3n<\/strong><\/p>\n\n\n\n<ol style=\"padding-top:0;padding-right:var(--wp--preset--spacing--60);padding-bottom:0;padding-left:var(--wp--preset--spacing--60)\" class=\"wp-block-list has-ast-global-color-0-color has-text-color has-link-color wp-elements-63b94d4f0e11acd72c037f45d4fcad62\">\n<li>Env\u00ede un correo electr\u00f3nico a <strong><a>encomenda@pirulitos.pt<\/a><\/strong> indicando el n\u00famero de pedido y el motivo de la devoluci\u00f3n.<\/li>\n\n\n\n<li>Espere la respuesta con las instrucciones y la direcci\u00f3n del remitente.<\/li>\n\n\n\n<li>Una vez recibido y comprobado el art\u00edculo, el reembolso se efectuar\u00e1 en un plazo m\u00e1ximo de <strong>14 d\u00edas laborables<\/strong>, utilizando el mismo medio de pago de la compra.<\/li>\n<\/ol>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color wp-elements-a7c388ff84e796b3b5447c3679823d51 wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40)\"><strong>6. Art\u00edculos defectuosos o env\u00edo incorrecto<\/strong><br>Si el art\u00edculo tiene un defecto de fabricaci\u00f3n o se ha enviado incorrectamente, el <strong>Pirulitos Baby Shop<\/strong> correr\u00e1 con todos los gastos de transporte y proporcionar\u00e1 un reemplazo o el reembolso completo, seg\u00fan prefiera el cliente.<\/p>\n\n\n\n<p class=\"has-ast-global-color-5-color has-ast-global-color-0-background-color has-text-color has-background has-link-color has-medium-font-size wp-elements-adfee1881b75d5fae9fac59b6d738832 wp-block-paragraph\">En todas las situaciones, haremos todo lo posible para que tu experiencia en Pirulitos sea sencilla, justa y feliz \ud83d\udc99.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Direito de Livre Resolu\u00e7\u00e3oO cliente pode devolver os artigos no prazo de 14 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda, conforme o Decreto-Lei n.\u00ba 24\/2014. 2. Condi\u00e7\u00f5es de Devolu\u00e7\u00e3oOs produtos devolvidos devem cumprir as seguintes condi\u00e7\u00f5es: A Pirulitos Baby Shop reserva-se o direito de n\u00e3o aceitar devolu\u00e7\u00f5es que n\u00e3o cumpram estas condi\u00e7\u00f5es. 3. Artigos N\u00e3o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - 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Direito de Livre Resolu\u00e7\u00e3oO cliente pode devolver os artigos no prazo de 14 dias ap\u00f3s a rece\u00e7\u00e3o da encomenda, conforme o Decreto-Lei n.\u00ba 24\/2014. 2. Condi\u00e7\u00f5es de Devolu\u00e7\u00e3oOs produtos devolvidos devem cumprir as seguintes condi\u00e7\u00f5es: A Pirulitos Baby Shop reserva-se o direito de n\u00e3o aceitar devolu\u00e7\u00f5es que n\u00e3o cumpram estas condi\u00e7\u00f5es. 3. 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